Seasoned individual with expertise in technical product management, national account support, needs analysis and consulting. Demonstrated skill in developing creative solutions to balance business and customer needs. Dedicated, hard-working individual who is able to work independently. Enjoys a fast-paced, innovative environment.
Works in positions that utilize these broad based skills, particularly in ways that work across an organization to bring difficult issues to quick resolution. (i.e. technical management, product management, major account support, customer relations, organizational outreach and development etc.)
PROFESSIONAL EXPERIENCE
Vocollect 2004-present
A technology company that uses speech understanding systems to allow workers in warehouse and healthcare environments to interact with computer systems, increasing efficiency and decreasing errors.
Works with co-workers and management to implement programs, determine product directions, assure product continuity and profitability
Introduce new technology and products
Family Communications Incorporated (FCI) 1992-2004
A non-profit organization dedicated to carrying forward the work of Fred Rogers', “Mr. Roger's Neighborhood”.
Consultant
Secured grants for equipment and products from Digital Equipment and Microsoft by making contacts and acting as liaison between FCI and corporations
Implemented technology for word-processing, evolved it into e-mail, and guided the use of PC based systems
Acted in pro-bono and paid capacity
Marconi Communications, Warrendale, PA 1999-2002 Led several product development cycles with a run rate of ~$150M working directly with ~40 corporate staff and sub-contractors across departments. Required excellent communication skills; ability to liaise with others at a variety of levels; high degree of self-direction; ability to balance cross-functional goals to meet overall organizational goals, and marshal groups across a diverse organization to work to plan.
Product Manager
Negotiated distribution and licensing agreements with Microsoft to assure protection of company's intellectual property
Worked with key customers to maintain and retain business, resulted in preservation of ~$10M revenue and meeting financial goals
Analyzed and redesigned product packaging saving ~$250K/year on product line
Designed and executed product termination strategies while maintaining support for existing customer base providing graceful transition strategies in market areas
Supported Academic Relations providing input to curriculum development, speaking in class lectures, offering student tours and individual student interaction for company intern program
Digital Equipment Corporation (DEC) 1983-1998
Corporate liaison with engineering, marketing and sales groups to improve quality of deliverables to the field organization and enhance field effectiveness for the Central States Region Network Product Business Unit (NPB) covering most of the mid-USA.
Transitioned $30M worth of national account support to an acquiring organization
Grew business and maintained run-rate (~$30-40M/US) working closely with team of 5 sales and 5 technical support individuals
Maintained individual sales goals for local geography of ~$10-13M/US
Organized technical exchanges between University of Pittsburgh, Duquesne University and Digital
District Consultant (1986-1993) Large system and mission critical application support pre and post sales for the Upstate New York Area & Pittsburgh Area.
Initiated development of a program between DEC engineering and sales executives and key field accounts to identify new customer development needs and gather feedback on existing products
Established Digital networking standards for Cornell University
Positioned Digital as major system vendor for 17 campus locations of SUNY (State University of New York), in charge of RFP response that was judged by SUNY as best in class and easiest to understand
Consultant for the Upstate New York Area (1983-1996)
Designed data base tracking tools, interface control drawings (ICDs), and eventually became overall system integrator responsible for successful build of an Over The Horizon (OTH) radar designed by a team of 250 individual
Provided systems support and analysis in both standard IBM/mainframe environments as well as real-time scientific environments. Specialized in debugging odd problems and human factors design for interactive systems
Provided analysis, system development and design. Computerized Maynard Operational Sequence Technique (MOST). This system accepted English-like input in a restricted vocabulary and computed the time necessary to perform a task (job standards). Developed a database for filing these standards.
Developed and designed questionnaires working with research scientists
Responsible for data verification and analysis using standard behavioral science statistics (frequency distributions, cross-tabulations, regression analysis, etc.)
Familiar with standard data analysis techniques and significance testing
Community and Volunteer Activities
Regent Square Civic Association - Former Newsletter Editor and Board Member
Served for 10 years as longest running editor for the group
Evolved a publication that was done 2-3 times a year into monthly community publication with a circulation of ~2000 copies, distributed by a network of 50 community volunteers through the Regent Square area, served as editor since 1993
Noted by the City of Pittsburgh as one of the best community newsletters
Part of team that secured funding from Allegheny County by working directly with the county Executive for the first local traffic study (now in progress) for South Braddock Avenue in the busy east-end corridor
Developing marketing materials and organizing concert series; providing liaison with internal and external organizations to open new development areas for programming in the Chapel as well as fundraising opportunities.
Initiated a new concert series, increasing attendance
Increased funding, contributions and community awareness
Seasoned individual with expertise in technical product management, national account support, needs analysis and consulting. Demonstrated skill in developing creative solutions to balance business and customer needs. Dedicated, hard-working individual who is able to work independently. Enjoys a fast-paced, innovative environment.